Have been on the line with Streamyx phone operator for almost 2 hours and yet still got my problem unsolved!!!
When i first call in to 100, there are options like this, untuk Bahasa Malaysia, tekan 1, for English, press 2... so i pressed 2!
The operator, Name Syed answer me like this : Selamat Pagi TM sedia membantu.
Me: Huh? Aren't you suppose to speakin english?
Syed: Oh ya, what can i help you?
So, i complained to him about my own domain email account are not able to send mails. Actually this kind of problems always happen in my work place, what you have to do is just wait, but thanks to our majesty product manager who complains non stop to my HQ side and i have to at least do something to keep her mouth shut! Please note, i am not an IT support staff in my company, somehow people push this responsibility to me after i did several IT troubleshooting stuff that amazed them.
After listening to my complaint, Operator Syed pretend to understand my problem, and ask a few "seems like related" questions.... and then, he tell me this: "We streamyx are not responsible for any other domain server, please contact your domain administrator". Of course this answer can't put me off, i am so experienced in call center complaint! I told him i have lodge several complaints earlier, and a year ago, streamyx did block all other smtp, you can only use their smtp, and a few months later, they block port 25 also... for the reason of fight against spam... I really doubt it can work? because if we serious email user can use alternative ports to send mails, so do the spammers...... and ever since they blocked the smtp, my accounts still received 300 spam mails a day from various viagra, replicas suppliers, even educated ah long who send mails...
ok, back to the story again, after me insist on getting a solution one this, Operator Syed have no choice but to do something for me, so, he pretend to check on system... and then some joke happen here.....
He then comfirm some detail of my account for me, and he told me my account appeared offline in streamyx system. then i told him i have no problem browsing webpages, all webpages except to send out mail. He repeated saying my account show offline for few times and some even ridiculous thing is he say i am out of streamyx zone, of course i don't understand what is streamyx zone and he told me my account is a hot spot account and i am out of the coverage zone....
WTF is all these crap??? He simply bullshit something to confuse me is it? Of course not so easy. I told him since when i was upgraded to Hotspot already and he seems not too understand. So, i got really impatient and ask if he knows what is Hot spot...
This bloody dummy told me : We don't know anything about Hot spot, we are only servicing streamyx.....T T"'
At here, we swap position, i am the one who have to troubleshoot Operator Syed 0 knowledge of IT. I just wanna demand on another port which can enable me to send my mail out. and what i encounter is all these nuisance! Operator Syed at most time just remain silence when he can't answer to me and at last he just hang up my call!
So buddies, when you encounter this kind of problem, its no use to call to technical team for help, because, its just we are all limited to one out going server, it has become a bottle neck traffic for outgoing mail. Its just too conjested to be yr turn, what you have to do is just WAIT!!! Nobody can help you, because the operators are trained to be bombarded by millions of unhappy users, technical teams as they called themselves as are knowing nothings also... forget about talking to someone who knows anything, for exammple like supervisors or manager, its impossible at all!
You can still call them to release your anger if you feel like! hahahahaha
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